All orders are shipped within 1-2 business days. We are unable to hold orders for delivery on a specific date.

If you have not received an order within 10 working days please notify us by email at: info@ebeer.co. 

We use Australia Post as our main courier partner. Average delivery times for parcels from time of dispatch (orders are dispatched within 1-2 business days of the order being placed) are below:

• Sydney / ACT : 1 - 2 business days
• NSW other than Sydney: 2 - 3 business days
• Melbourne: 2 - 3 business days
• VIC other than Melbourne: 2 - 3 business days
• South East QLD: 2 - 3 business days
• QLD other than South East: 2 - 4 business days
• Adelaide: 2 - 3 business days
• SA other than Adelaide: 3 - 4 business days
• Perth: 4 - 6 business days
• WA other than Perth: 5 - 7 business days

 

Shipping is $10 across Australia. Or Free Shipping for orders over $99.

All orders are dispatched within 1-2 business days. We are unable to hold orders for delivery on a specific date.

Shipping will always vary state by state and times of year. We try our best to have it delivered with a week in Australia. We use Australia Post as our main courier partner.

If you have not received an order within 10 working days please notify us by email at: info@ebeer.co. 

 

Proof of Age Verification

As a part of our commitment to the responsible service of alcohol, we enforce the checking of proof of age identification. We take the responsible service of alcohol very seriously and want to make absolutely sure that we only sell alcohol to people of the proper legal age (18+). To be on the safe side I.D. is required if you look under 25. Please don't take offence if we ask you for I.D. Think of it more as a compliment because you look under 25.

 

Australia Only

Please note, we do not currently ship outside of Australia. International purchasers must list a valid Australian address.

 

Deliveries

All parcels can be tracked and by default we request they be signed for, i.e. not just left at the premises unattended. However, we do offer customers the option to state specific delivery instructions, e.g. leave behind side gate etc. If you chose to indicate delivery instructions to leave the parcel unattended on premises we accept no responsibility if parcels go missing once they have been delivered. By providing instructions to leave the parcel without signature customers accept the risks associated with this.

If the premises is unattended during a delivery which requires a signature a notice will be placed in your post box and the parcel will be available for pick up at the nearest Australia Post outlet.

Deliveries are made during business hours Monday to Friday, however we are unable to give a guaranteed time of delivery. No deliveries are made on public holidays or weekends.

Should a re-delivery be required as a result of incorrect delivery address provided, parcel refusal by the recipient or the parcel not having been picked from the local Post Office a redelivery fee will be charged as well as a $10 processing and transaction fee.

Orders are dispatched once processed. We are unable to hold orders for delivery on a specific day.

Deliveries to rural areas may only allow for a Road Side Delivery, i.e. larger properties with longer driveways where Australia Post will not deliver to the door of the premises. If the Road Side Delivery does not allow for larger parcels (e.g. only a small letter box is available) then the parcel will be taken to the nearest post office where it can be collected.

Unsuccessful Deliveries

It is unlikely that we can change shipping addresses, but if you do something wrong, let us know ASAP and we will try out best.

Please enter all delivery details carefully. Inaccurate or misspelt delivery information often results in delays or non-delivery of cases. If a case is returned to eBEER as a result of incorrect delivery address, failure of the recipient to pick the parcel up from the local post office or courier depot or delivery refusal an email will be sent to the purchaser notifying them of the returned parcel. The purchaser will then have 30 days to organise redelivery. If redelivery is requested the delivery charges and a $10 processing and admin fee will also be charged. If no response is received by eBEER within the 30 days from the date the notification email was sent the parcel will be deemed forfeited.

 

By default, our delivery instructions are for the parcel to be signed for on delivery, unless otherwise requested. All parcels must be signed by a person aged 18 years or older. If no one is available to sign, a notice card will be left in the recipient’s mailbox indicating that the parcel is at the local post office for collection or with one of our other courier partners.

 

We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. This includes loss or damage resulting from delivery to unattended addresses whereby the sender has opted to have the case left at front/back door or other location if no one is home. Requesting to have orders left at an unattended premises is at the purchaser’s own risk.

 

If a refund is requested for a non-deliverable parcel (due to not being picked up from the post office or refusal by the recipient) a $10 processing fee will be charged.